FLEX-SERVICE BUSINESS MODEL

FLEX-SERVICE

BUSINESS MODEL

Description:

Flex-Service car washes offer a wide range of additional services, including impulse items in the lobby area, food options, and, in some instances, a lube center.

Customer-Centric Approach: When customers arrive, they are warmly greeted either by a service adviser or an unattended terminal that recommends suitable car wash services.
Service Selection: Customers have the flexibility to choose from various options, including an exterior wash only, express detailing services, or a full-service wash.
Wash Tunnel Experience: Customers drive their vehicles through the wash tunnel, ensuring a thorough cleaning.

Options for Different Needs:
- Exterior Wash Customers:
  - Enjoy complimentary self-service vacuum stations, where available.
  - Or simply exit the tunnel and the car wash.
- Full-Service or Express Detail Customers:
  - Drive their vehicles to a designated finishing area.
  - Wait comfortably in a lobby area.
  - Our dedicated employees perform the full-service or express detail services that were selected.
  - Customers are notified to collect their clean vehicles.
  - The customer exits the wash with a sparkling car.

Key Features of Flex-Service Exterior:

Efficient Labor Management: Managing labor is simplified with the Flex-Service car wash model. All production employees are centralized in one location. You'll require fewer employees to handle higher volume levels, and the ability to regulate traffic flow through the detail center allows you to control pricing effectively.
Enhanced Customer Experience: Our customers love the flexibility of purchasing a full-service wash when they have the time to spare. Alternatively, they can opt for an exterior wash and be on their way quickly. We cater to both segments of the market, ensuring that they don't consider other car wash options.
Enhanced Flexibility: Separating production from exterior washing allows for extended operating hours, often requiring just one or two employees for exterior-only washes. Furthermore, offering express detail services significantly increases the average per car ticket, providing a balance between traditional full-service and exterior-only washes.